Digital Inclusion: As We Race Ahead, Let’s Be Sure No One is Left Behind
It is hard to imagine, but across the United States there are still many who have no idea how to use a computer. And while most people own mobile phones, access to wireless remains a constant challenge.
I don’t know about you, but I am highly cognizant of how most job applications are only available online today. Not knowing how to use email, Microsoft Word and the Internet (or simply not to have ready access to a wireless “hot spot”), prevents some from applying for jobs, pays bills, submitting inquiries for essential information, completing medical forms and the like. Even if “computer skills” are not part of the job description, to apply for them one must normally have access to a computer of some type. Time sheets, product inventories and cash registers are all connected to complex corporate networks, and they require employees to be competent – at least in a basic fashion – with using technology.
Austin Free-Net is a nonprofit organization with which I worked briefly a few years ago. This organization and others in Austin – including the City of Austin – are working to address these now-essential technology training needs. Executive Director Juanita Budd noted:
“When citizens cannot find work and families cannot support themselves, the repercussions echo throughout the community. Less people working means less tax revenue, while simultaneously there is an increased pressure on social services providers. A family might need an older child to quit school and go to work, which means the cycle of low-paying jobs continues for another generation. Improving the education and technical acumen of our residents will draw more businesses to Austin, increasing tax revenue and reducing unemployment. In short, a computer literate population makes a city stronger economically and makes us more attractive to new industry.”
I was also pleased to attend a Social Solutions Impact Summit in Austin. During the event, Robert F. Smith of Vista Equity Partners spoke with Kristin Nimsger, CEO of Social Solutions. Part of the discussion is found below in my Facebook Live video (3 minutes). Robert discusses the need for effective use of data, the increasing digitization of business globally, and how everyone is struggling to keep up! This is certainly true for those who find themselves in low income and under served communities.
U.S. News & World Report features an interview with filmmaker Rory Kennedy, “New Documentary Explores the Digital Divide” (September 19, 2017):
“In making this film I really began to understand the depths of the issue and the fact that there are over a million classrooms in this country that don’t have adequate broadband, a huge number of kids who don’t have access to computers, and the reality that 77 percent of jobs are going to require technology education and background by the year 2020.”
Mozilla observes in, “Digital Inclusion Means Promoting Diversity” (2017):
“As inclusive as the Web can seem, it’s not yet an equal playing field. More than half the world is still without it; emerging economies and marginalized communities are often the last to gain access. Far fewer women are using the Internet than men. And without diversity among its creators, the Web itself will reflect unconscious biases, while personalizing algorithms can reinforce our own.”
I urge you to find the organizations in your community working to alleviate the “digital divide” and support them today. People of every generation and nation need to be included, and the time to start is now!
A few nonprofits tackling digital inclusion in Central Texas:
- Austin Free-Net
- City of Austin Community Technology Services
- CTN: Community Tech Network
- Goodwill of Central Texas
- NTEN: Nonprofit Technology Network and Google Fiber
- Since this article was published on Carolyn’s Nonprofit Blog, the issue of digital equity and inclusion has moved front and center as the COVID-19 pandemic ravaged our nation and revealed significant disparities in digital access. You might like to read Praduman Jain’s article for Forbes, “How Digital Technology Can Increase Diversity, Equity And Inclusion In Medical Research” (May 12, 2021).
- The Digital Lab of Consumer Reports: “Consumer Reports Launches Let’s Broadband Together — A Nationwide Search for the Truth About Your Internet Service” (2021).