Category Archives: donation processing

Thoughts on 2019

Thank you for following Carolyn’s Nonprofit Blog. Established in 2011, the blog continues to evolve. As always, older articles have been updated with new information. New content is being added, some of it in the form of casual “posts” like the one you are now reading. “Shares” are welcome, and at any time, if there is a topic you would like me to cover, use the secure contact form to reach me.

This year, I merged my separate professional website with my blog. Now, you can find both advice and guidance alongside my own background and nonprofit work and volunteer activities (the latter can be found in margin at the bottom of the page).

Flags

During 2019, 125 nations visited Carolyn’s Nonprofit Blog. The United States, Canada, United Kingdom and India continue to rank in the top ten. But Australia, Germany, South Africa, Netherlands, Singapore, Mexico, Ireland, France, Finland, New Zealand, Spain and more fall not far behind.

Thanks to everyone for visiting. You are the reason I put the Google Translate “widget” in the margin!

For ease of access, I share below links to my primary blogging activities during 2019.

Blog Posts

Give

Primary Articles, Pages and Portfolios

Nonprofit Disaster Preparation and Recovery

This year, I was pleased to help develop the curriculum for an online TechSoup course focused on nonprofit disaster preparation and recovery. The first offering occurred in the fall. After the completion of each module, participants receive a certificate of completion. The course content has been further refined and will be offered in the months and years ahead. Thanks go to the Center for Disaster Philanthropy for funding the effort, which was initially focused on nonprofits in Hurricane Harvey-impacted regions of Texas. That was a great place to start!

To hear my thoughts on managing disasters – from theft and/or loss of computer documents to natural disasters like hurricanes – you might enjoy my discussion with TechSoup from last October.

We also had a terrific year of free nonprofit tech programs here in Austin. This was my primary volunteer activity during 2019. Thanks go to our co-sponsors NTEN: Nonprofit Technology Network and NetSquared, a division of TechSoup. Our expert guest speakers speak for free; Capital Factory continues to donate space, onsite tech support and live broadcast/recording services; and our volunteers suggest and coordinate programs. Here is a video I created with Adobe Spark to showcase and thank our partners in 2019.

Thank you again for following Carolyn’s Nonprofit Blog. This has been a productive year, and 2020 should be, too.

“Enthusiasm is the yeast that makes your hopes shine to the stars. Enthusiasm is the sparkle in your eyes, the swing in your gait. The grip of your hand, the irresistible surge of will and energy to execute your ideas.”

Henry Ford, American businessman (1863-1947)

Sparkler

This blog is dedicated to my parents. This year, my father celebrated his 90th birthday! Thanks to them both for their support of my nonprofit career.

Photographs illustrating this article are courtesy of Adobe Spark.

Building Your Nonprofit’s Credibility with Qgiv

Building Your Nonprofit's Credibility with Qgiv

This blog article was written for and published by Qgiv. I wanted to reproduce it here for my audience as well. You can find a link to it here on the Qgiv blog. Thanks to Qgiv for inviting me to contribute.

After many years working side-by-side with nonprofit staff and volunteers on major gift fundraising campaigns across Texas, I have discovered that how your organization looks online – its website, gift processing, and its social media platforms – influences how donors, prospective donors and professional advisors perceive a nonprofit organization’s ability to raise and to manage significant funding.

I once suggested to one of my prior donors that she consider supporting a nonprofit organization with which I was volunteering. It was doing critically important work across the nation—including our local community. I shared the nonprofit’s website address and sang its praises. A few weeks later, she responded. “Well, I looked at the website. It doesn’t look very sophisticated.” My heart sank. A cursory impression of the organization online did not impress this potential donor.

I have also found donors peruse Facebook and other social media platforms for information in advance of making funding decisions. “It doesn’t look like much is going on,” and, “whomever is managing that page isn’t paying attention,” are two kinds of remarks I have heard.

Yet as suggested earlier, these nonprofit organizations were doing quality, truly essential work in their respective communities. But the staff complained they were so busy operating their programs they didn’t “have time” to “bother” with their online presence. But today, failing to understand the importance of your nonprofit’s online presence can mean missed donations and partnerships!

Nonprofits must have a polished presence online to ensure donor and partner confidence. To make matters more complicated, a growing number of professionals like accountants, attorneys, investment, and banking professionals are being asked to assist donors in making gift decisions, nonprofits must be extra cautious. While donors may have your nonprofit in their hearts, their professional advisors are trained to review your nonprofit’s worthiness and ability to receive and manage donations more objectively. You must be prepared to meet the needs and expectations of both.

I recently worked with a nonprofit organization recovering from a natural disaster in Texas that wanted to raise more funding and attract a broader audience and donor base. Since its founding, this nonprofit had been relying on receiving mail – including checks from donors – via the U.S. Postal Service. Donors could also stop by the office to hand deliver checks or to fill out credit card forms in person, or complete a donation online using PayPal. Although PayPal has become more sophisticated and user-friendly, people chaffed at the fees involved and the nonprofit urgently needed a gift processing upgrade.

The process involved both traditional nonprofit fundraising research and grant proposal preparation, and more new social media communications. In addition to creating a more modern, plugin-free WordPress website using a free template, I created new social media profiles; cleaned up the longtime Facebook page (which was cluttered with old and outdated information) and had it officially verified by Facebook; and I suggested the nonprofit engage Qgiv for its online donation processing.

In 2018, I had the good fortune of meeting two members of the Qgiv leadership team in Austin during an NTEN & NetSquared Nonprofit Tech Club Austin program at a startup hub called Capital Factory. During that presentation, I learned how innovative and easy to use Qgiv is, and that Qgiv is cost effective and secure. I suggested my nonprofit client give Qgiv a try. By doing so, I felt they would provide their donors with more options for donating and registering for events via American Express, Discover, Visa, MasterCard, and eCheck. In fact, I set up their basic Qgiv system myself.

For their new website, WordPress established a much more sophisticated online image and a more meaningful presence for very little money. All plugins were removed (which meant no more updating them – that was a big problem with the former website). With Qgiv, all that was required for the various donation forms and event registrations was a secure link. No muss, no fuss, and so many more options for giving and registering online. Now, those Qgiv links take donors and event attendees to separate online pages. Once the form is completed, funds are transferred directly and immediately from the donor to the nonprofit’s bank account. There is no “snail mail” service involved, no hard copy check. This creates a seamless, sophisticated system that both ensures donor confidence and protects everyone’s security. Donors can even pay for their own gift processing fees as part of their donation (which happily, many do). This is called GiftAssist.

In addition, Qgiv donation forms look great when shared on social media. This helps set a high tone for the nonprofit, which goes back to my original thesis: nonprofits must look polished online and sophisticated in terms of their fundamental operations.

This nonprofit is now sending a clear message: it can handle a variety of sophisticated financial transactions securely online. Donors do not have to send checks in the mail nor drop them off in person. Certainly, donors can still do that, but providing online options using the most advanced gift processing technology available today shows donors, partners, and professional advisors are – or will be – dealing with a nonprofit that can also handle major gift contributions.

Qgiv has become an integral part of an innovative new approach for this nonprofit, bringing it solidly into the 21st century and poised for fundraising success going forward.

If you have an interest in Qgiv for your nonprofit, please use my blog’s secure contact form to reach me. I have installed it myself, by hand, and I would love to help you do the same!